Svyxaronghakthol

Return Policy

Last updated:

1. Overview

At Svyxaronghakthol, we want you to be fully satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website at https://svyxaronghakthol.ddd. This policy is in compliance with the Norwegian Act on the Right of Withdrawal (Angrerettloven) and applicable European Union consumer protection regulations.

2. Right of Withdrawal

In accordance with Norwegian law, you have the right to withdraw from your purchase within 14 calendar days from the date you receive the product, without providing any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically receive the product.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear, unambiguous statement to:

Svyxaronghakthol
Storgata 40, 9008 Tromsø, Norway
Email: service@svyxaronghakthol.world

You may use any clear written statement, including email, to communicate your withdrawal. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, damaged, or altered in any way.
  • The return must be initiated within the 14-day withdrawal period.
  • You must include your order confirmation or order number with the return.

For hygiene and safety reasons, we cannot accept returns of dietary supplements that have been opened or where the seal has been broken, unless the product is defective.

4. Return Shipping

If you exercise your right of withdrawal, you are responsible for the cost of returning the product to us, unless:

  • The product you received is defective or damaged.
  • The product delivered does not match what you ordered.
  • We have agreed to bear the return shipping cost.

Please ensure that the product is securely packaged for return shipping to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of postage.

Return the product to:

Svyxaronghakthol
Storgata 40, 9008 Tromsø, Norway

5. Refunds

Once we receive and inspect your returned product, we will notify you by email about the status of your refund. If the return meets all conditions outlined in this policy:

  • We will process your refund within 14 days of receiving the returned product.
  • The refund will be issued using the same payment method you used for the original purchase, unless you have expressly agreed otherwise.
  • The refund will include the full product price and the original standard delivery cost (if applicable).
  • If you chose a more expensive delivery method than the standard option, we will only refund the cost of standard delivery.

6. Defective or Damaged Products

If you receive a defective or damaged product, you have the right to request a replacement or a full refund, including return shipping costs. Under Norwegian consumer protection law (Forbrukerkjøpsloven), you have the right to claim for defects within a reasonable time after discovering the defect and within 2 years of receiving the product (5 years for products intended to last significantly longer).

To report a defective or damaged product, please contact us immediately at service@svyxaronghakthol.world with the following information:

  • Your order number and date of purchase.
  • A description of the defect or damage.
  • Photographs of the defective or damaged product, if applicable.

7. Incorrect Orders

If you receive a product that does not match your order, please contact us within 14 days of receiving the delivery. We will arrange for the correct product to be sent to you or provide a full refund, including return shipping costs for the incorrect item.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • First, check your bank account or payment method statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed both steps and still have not received your refund, please contact us at service@svyxaronghakthol.world.

9. Exchanges

At this time, we do not offer direct product exchanges. If you would like a different product, please return the original product following the process described above and place a new order.

10. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or where the hygiene seal has been broken (unless defective).
  • Products returned after the 14-day withdrawal period has expired.
  • Products that have been damaged by the customer.

11. Your Statutory Rights

This Return Policy does not affect your statutory rights under Norwegian consumer protection law, including the Norwegian Sale of Goods Act (Kjøpsloven), the Consumer Purchases Act (Forbrukerkjøpsloven), and the Act on the Right of Withdrawal (Angrerettloven). Where this policy and your statutory rights conflict, your statutory rights shall prevail.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will apply only to orders placed after the revised policy has been published. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have any questions about returns, refunds, or this policy, please contact us:

Svyxaronghakthol
Storgata 40, 9008 Tromsø, Norway
Email: service@svyxaronghakthol.world